FAQ

no assembly needed

We deliver our bikes fully assembled – ready to go. You do not have to fit forks, wheels, or seat-posts. You do not have to adjust gears and brakes, true your wheels, or tighten nuts and bolts. It's all been done for you.


return policy

We are a confident you will like our bike. But if you don’t, you can return it within 14 days of the shipping date. Contact us at info@bear-bicycles.com, clearly stating ‘return bicycle’ in your e-mail. After our confirmation, you can ship or bring the product back to our storage. We do not reimburse shipping charges associated with returns.


bicycle sizes

Our bicycles come in three sizes: small, medium, and large.

 

For our ladies’ bikes, the general guideline is:

height < 165 cm/5'5'' : small

height 165cm/5'5" – 175 cm/5'9": medium

height > 175 cm/5'9": large

 

For our mens’ bikes the general guideline is:

height < 175 cm/5'9": small

height 175 cm/5'9" – 185 cm/6'1": medium

height > 185 cm/6'1": large


maintenance

We advise you to conduct basic maintenance on a regular basis. With good maintenance, bear bicycles last a lifetime.

We recommend that in any event you service your bicycle two months after your purchase. You can do that yourself. But there are also various professionals throughout Dublin who would gladly provide this service for you. We have identified some that we particularly like:

- Green Aer: 12a Magennis Place, Dublin 2

- 2Wheels Sandymount: Sandymount Green, Dublin 4 

- 2Wheels Monkstown: 17a Monkstown Crescent, Monkstown

- Rothar: 171 Phibsborough road, Dublin 7

- Think-Bike: Rathmines Town Centre, Lower Rathmines Road, Dublin 6

- Mike's Bikes: 107 Patrick St, Dun Laoghaire


delivery

Shortly after placing your order, you will receive an email confirming we received it. Our delivery method depends on your order and on where you live. Please see the ‘we deliver’ page for more info. However, we always prefer to hand over your bike and see you on your way. If applicable, expect us to contact you shortly after placing your order for a delivery appointment.


warranty

We warrant each new bear bike bicycle frame against defects in workmanship and materials for 5 years. We warrant all original components for a period of 1 year. This warranty is expressly limited to the replacement of a defective frame or defective parts, and replacement is the sole remedy of the warranty. This warranty applies only to original owners and is not transferable. Claims under this warranty must be made directly to us. Proof of purchase is required. Our warranty does not cover normal wear and tear, improper follow-up maintenance, or installation of parts or accessories. The warranty does not apply to damage or failure due to accident, misuse, abuse, or neglect. Modification of the frame or components shall nullify this warranty. We are not responsible for incidental or consequential damages. Labour charges associated with parts changeovers are not covered by the warranty. This warranty does not affect the statutory rights of the consumer.


privacy

We take your privacy seriously. Any information you give us, stays with us. We will not send you e-mails you never asked for. Yes: we have a newsletter. But: we will only send it if you explicitly ask for it. Please also refer to our privacy policy.


security

We use SSL to encrypt our web pages. SSL is the leading standard for encrypting and transmitting sensitive data over the web. When you see "https" rather than "http" in your browser's address window, you are exchanging encrypted data with our server. This prevents outsiders from obtaining any sensitive information or personal data as it is sent to our servers.


try before you buy

We encourage you to try our bicycles before you buy. Contact us for a free test ride in Portobello.


payment options

We prefer payments through our webshop; either electronically or via wire transfer. We also accept cash an cheque payments, however.

If you pay electronically, your payment is settled by one of Europe’s leading payment platforms: SagePay. This entails you can pay with PayPal and a large variety of Credit Cards or Laser Cards. It also entails your payments are processed in accordance with highest quality and security standards.

If you prefer, you can also pay via wire transfer by selecting that option in the checkout process. You are then requested to transfer money to our bank. Once our bank receives that money, we will process your order. This does take a bit longer.

If you would like to pay in another manner - for example with cash or a cheque - please contact us: info@bear-bicycles.com or +353 87 1499455

 


insurance

If you are interested in extra protection for your bicycle - be it against damage or against theft - we recommend a bicycle insurance. We also recommend you get that bicycle insurance with Cycle Sure - it's Ireland's leading bicycle insurance firm, with clear pricing for only the coverage you need. They also have efficient service. Feel free to contact us if you want further information. Of course: feel free to contact Cycle Sure directly.